Privacy policy

Multi Bev Co ("we", "us", "our") values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This statement explains how we collect, use, disclose, and safeguard your data when you visit multibevco.com.au or interact with us.

1. Information we collect

• Identity and contact data. Name, company, role, email, phone. Collected through website forms, email, phone, and events.
• Commercial data. Product interests, project requirements, purchase history. Collected through quotes, orders, and sales meetings.
• Technical data. IP address, browser type, device, pages visited, session duration. Collected through cookies and analytics tools.
• Marketing preferences. Opt-in status and communication choices. Collected through subscription forms and account settings.

We do not intentionally collect sensitive information such as health or biometric data unless you expressly provide it and consent to our use.

2. Why we use your information

• Quoting, manufacturing, and delivering beverage products (performance of a contract, APP 6.2(a)).
• Responding to enquiries and providing technical support (legitimate interests, APP 3).
• Improving our website, products, and services via analytics (legitimate interests, APP 6.2(e)).
• Sending product news, invitations, or promotions you opt into (consent, APP 7).
• Meeting legal, regulatory, or insurance obligations (legal requirement, APP 6.2(b)).

We retain data only as long as necessary for these purposes or as required by law.

3. Disclosure to third parties

We share personal information strictly on a need-to-know basis:

• Service partners. Cloud hosting, email, freight, and payment processors bound by confidentiality and data-protection obligations.
• Professional advisers. Auditors, insurers, and legal counsel.
• Regulators or law enforcement, where required or authorised by law.

We do not sell or rent your personal information.

4. International transfers

Our primary servers are located in Australia. Where offshore services are used, such as cloud SaaS, we ensure comparable privacy safeguards and contractual commitments consistent with APP 8.

5. Cookies and analytics

We use first-party and third-party cookies to maintain secure sessions, analyse site traffic and performance, and remember your preferences. You can disable cookies through your browser, though some site features may not function correctly.

6. Data security

We apply a combination of administrative, technical, and physical controls, including TLS encryption for data in transit, ISO-27001 aligned cloud infrastructure, role-based access and multi-factor authentication, and regular penetration testing and backup procedures. No internet transmission is completely secure, but we protect your information to the highest commercially reasonable standard.

7. Your rights

Subject to verification of identity, you may access the personal information we hold about you, correct inaccuracies or update your details, withdraw consent for marketing communications, and complain if you believe we have breached the APPs.

8. Contact and complaints

Multi Bev Co, 26 Sunline Dr, Truganina VIC 3029, Australia. Email chris@multibevco.com.au. Phone 0428 922 576.

We will acknowledge privacy complaints within 5 business days and aim to resolve them within 30 days. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above indicates the most recent revision. Material changes will be highlighted on our website or communicated directly where appropriate.